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How to be sure that you will get paid for goods & services delivered

By Pavlo Phitidis

Finding customers is one thing, and servicing them another task entirely. But getting paid…can be a dilemma all on its own. 

With the rise of the freelance industry, and a significant project-based work trend developing, debt collection has become an even more critical pain point for small businesses. Notably too, the process of collecting monies owed to growing businesses is critical, because it can affect the company’s short and long-term development. Unfortunately, legal or court processes in South Africa are far more focused on serving the needs of big businesses, and these can be highly expensive for a small concern to take on. There are, however, useful and innovative ways to tackle the problem of getting paid.

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Entrepreneurial opportunities from Brexit in Britain

In last night's show Pavlo and Bruce chatted about his recent trip to Britain and what opportunities the current environment presents. The full show can be heard here.

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Building a scalable service business

By Pavlo Phitidis

Almost every business owner claims that it’s their service that sets them apart from their competition. What does that really mean though, beyond the jargon and big claims and, is a high service level truly sustainable when you’re a product-focused business?

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Understanding Risk in an Automating world

In this show Pavlo and Bruce chatted about how the world we are living in is changing dramatically. More and more is being automated. Listen to the full show here.

We are living in a world that is accelerating faster than most of us can keep up. As an entrepreneur and business owner, forewarned is forearmed.

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Growing digital grows value

Going Digital to Increase Your Business Valuation

By Pavlo Phitidis

Very often, the bigger your company, the longer it takes for you to innovate. Agile small businesses can, propel their growth by adopting workable technologies, that lead them towards solving customer problems accurately, efficiently and cost-effectively. This leads towards freeing up time, money and effort within the business and ultimately, enables growth. Freed from the shackles of bureaucracy and slow systems, you can digitize elements of your business to accelerate growth and value.

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How to manage personal and business change

Last night Pavlo and Bruce chatted about how to get better at dealing with change. Changes are happening at an alarming rate in SA. Business owners are now expected to make so many decisions and so fast. Often these decisions are not made since the environment is too demanding, the changes too sudden and there are too many variables all in play.

Entrepreneurs have to become “change fit” to outlast the road you have to run that will eventually build your business into the Asset that you want.  

How do you manage both yourself and your business within an ever-changing environment?

Personal Mastery

1. Look for it

Be present and watch the levers of change. Ask what this means for you? Be sure to look at both positive and negative impacts. This allows you to think, plan, consider and have options when change comes.

2. Don’t be alone

Whatever it is, someone has been through it or knows someone who has. On your own, you get stuck in your head and it’s impossible to see things differently after a while.

3. Be future forward in thinking

Focus your energy towards the things that you can control rather than what was

4. Be chilled

You will make mistakes in dealing with change. You will say things that you regret. You will realise that in hindsight… Be chilled with the fact that you will make these mistakes and that retrospectively, there would have been better options that the ones you took.

5. Always be a big thinker 

You have to anchor your thinking and actions into the future towards something.

6. Be positive

Acknowledge that this is simply a challenge and seek to find interesting, novel ways around it. The language you use matters enormously and the view you have of yourself matters equally.


Business Mastery

1. Build a customer facing business

This is a business that solves a problem for a group of customers who have that same problem

2. Build a simple business

Don’t try be everything to everybody

This is a business that is designed to solve problem

3. Build a system driven business

Systems control the customer experience. If this is the experience the customer wants to solve their problem. Your business will be supported by your customers as and when you have to change. They will lend you a kind ear.

4. Involve your core team

A business is made up of functions. Good systems delivering the function means you will have people who can operate the systems and deliver the function. Team leaders allow then for a layer of supervision. These supervision or management levels form your core team.

Change means a response from these areas of the business. Get the problems and challenges solved at that level.

This enables ownership, ownership enables action, action enables a response to change.

5. Generate data

Allows you to remove emotion and think rationally


Listen to the full podcast here

Get The Money You Need To Build A Business & Keep It

by Pavlo Phitidis

Starting your business is hard, but growing it can be far more difficult. One of the most important elements attached to the process of growing your business lies within negotiating deals. Television programmes like Shark Tank and Dragon’s Den have put the art of making deals into the limelight, as investors ask for equity from entrepreneurs, in exchange for injecting their skills and financial resources into a fledgling business. But how can you fund the growth of your business without giving away too much equity? Here’s how to get funding for your business or project.

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The relationships you form with customers

Last night Pavlo spoke about how most businesses start off the back of relationships and how these first relationships are crucial to your generating cash flow. 


Often, to make this happen, you:

1. Make big accommodations in price, quality, service to cherish and look after the relationship;

2. You build it personally, close and familiar;

3. You do things that don’t make business sense to keep the relationship happy


This is fine if you are happy building a small, very small business.

It’s okay if:

1. You building a job;

2. It’s a very small business that is good enough for you;

3. You don’t need the money;


But, it’s not okay the moment you try to grow to the next level because:

1. Growth means that you can’t do everything. That relationship will need to be managed by the business rather than you and that means a staff membe4r

2. If you don’t get this right, you will grow the business to the limits of your time


Getting it right is hard because:

1. People don’t like change

2. Personal relationships are often abusive and to the benefit of the customer – they don’t want to change that

3. The “deal” will most likely have to change because growth requires standardization in deals and agreements

4. You fear it not working

5. You struggle to trust the person responsible in your company to manage it


How do you do it:

1. Identify the activities that you perform in managing that relationship

2. Put them into a sequence

3. Be sure that these activities are trainable and teachable

4. Be sure that these activities are scalable

5. Find a system operator to perform these activities 


Listen to the full podcast here.